Aesop PH

<p>If an item has been damaged in transit, we will provide a replacement or a full refund via store credit. Please contact us at via our&#xA0;<a href="https://aesopskincare.ph/pages/aesop-assistance" target="_blank" title="Aesop Customer Service Portal" id="isPasted"><span style=" text-decoration: underline;">customer service portal</span></a> with your order number, a photo of the damaged item(s), and a description of the fault.</p>

If an item has been damaged in transit, we will provide a replacement or a full refund via store credit. Please contact us at via our customer service portal with your order number, a photo of the damaged item(s), and a description of the fault.

Do you accept returns and refunds for damaged items?

Returns & Refunds

What products and services are available on the site?

Are your products guaranteed authentic?

Do I have to create an account to shop with you?

How do I order?

How long does it take to process my order?

Who may I speak with if I have a question about a product?

Order Process

How do I cancel my order?

Cancellations

How can I pay?

My credit/debit card payment has been declined.

Payment

How does your delivery service work?

Do you ship internationally?

Can I change my delivery address?

What happens if I'm not in when my order arrives?

My order has not arrived yet.

Shipping & Delivery

Corporate Gifting Inquiry

Corporate Gift

Can I have my item returned and exchanged for a different item?

I have received an incorrect item in my order.

Are you currently accepting brand partnerships or sponsorships?

Is your deodorant safe for teenagers?

Do you accept returns and refunds for damaged items?Updated 18 days ago